Metric Programs for In-house Counsel Work

Suzanne Miller, Director and Managing Counsel, HP Inc.

Numbers don’t tell a story. We tell a story about the numbers. In-house attorneys are under increasing pressure to produce numbers – metrics - which measure their work. The pressure comes from a number of sources. Data analytics are transforming functions such as Finance or Operations produce metrics from the systems they manage in order to do their jobs. Human Resources are relying on predictive analytics to manage the workforce. Outside the company, legal process companies may use analytics as a selling tool for outsourcing legal work or legal operations. Legal departments are then asked the question: where are your metrics? In a rush to produce numbers, some legal departments will look for metrics are obvious and easy to produce. It’s easy to measure (and explain) whether a department stayed within its operational and outside counsel budget or met headcount and training objectives.

Read full paper Subscribe to the IICJ
USA Management IT February 2018 Vol.11, No. 42, Winter 2018

Suzanne Miller

More

Suzanne Miller is Director and Managing Counsel for sales support of North America commercial sales and U.S. Public Sector at HP Inc. Since 2001 at HP, she has supported a variety of business units, primarily in software and services, at the global and regional level.

HP Inc.

More

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.

USA Management IT February 2018 Vol.11, No. 42, Winter 2018