The Complexity Nexus: Legal Acumen and Business Outcomes

Aine Lyons, Vice President & Deputy General Counsel, Worldwide Legal Operations, Vmware, Ireland
D.Casey Flaherty, Legal Operations Consultant, Procertas, LLC, USA

As legal acumen becomes more important to business outcomes, legal operations becomes more important to the proper management of law departments. GDPR is not an isolated ‘legal’ issue. GDPR is a business challenge with legal underpinnings. Brexit is not a legal event. Brexit is a regulatory realignment with business implications requiring legal savvy to navigate. GDPR and Brexit are outliers with respect to their reach. But they are indicative of direction. The world is becoming more complex. Lawyers are complexity engineers. Some lawyers create complexity. Most lawyers solve for complexity.

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Ireland USA Business Consultant July 2018 Vol.11, No. 44, Summer 2018

Aine Lyons

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Aine Lyons is Vice President and Deputy General Counsel, Worlwide Legal Operations at VMware. Aine founded the VMware legal operations team in 2013. In 2015, VMware was recognized as ACC Value Champions. In 2016, VMware was named FT’s Most Innovative Legal Team. Aine is also a founder of the Corporate Legal Operations Consortium (CLOC) and regional lead for CLOC Europe.

D.Casey Flaherty

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Casey Flaherty is the founder of Procertas. Casey consults with both in-house departments and law firms on legal operations, strategic sourcing, pricing, process re-engineering, and technology. A former inside and outside counsel, Casey is a Lean Six Sigma black belt and creator the Service Delivery Review, a comprehensive program that applies supply-chain management techniques, like site visits, to deepening the law department/firm relationship. The SDR is subject of his guidebook for the Association of Corporate Counsel: Unless You Ask. Casey also serves on the advisory board of Nextlaw Labs and is active in the legaltech startup community.

Procertas, LLC

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Procertas is a legal operations consultancy that also offers the first-of-its kind competency-based learning platform focused on the core technology tools (Word, Excel, PDF) of legal service delivery.

Vmware, Inc.

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VMware, a global leader in cloud infrastructure and digital workspace technology, accelerates digital transformation by enabling unprecedented freedom and flexibility in how our customers build and evolve IT environments. VMware has annual revenues of more than $7B. VMware is served by a 164-member legal team spread across 25 cities in 16 countries.

Ireland USA Business Consultant July 2018 Vol.11, No. 44, Summer 2018