What does it Mean to be Digital?
Ignacio Salguero, General Counsel, Chubb, Argentina
Today we can see that the concept of digital is surrounding everything we come across. From mobility services, to grocery store, or even buying insurance, digital seems to be norm these days, but what it means and how can we help from our legal departments to became “digital”? First of all, there’s a difference to address that being digital doesn’t mean being “electronic” (and they are often confused). Being digital is a way to connect to our internal and external clients differently, more agile and closer than ever before while being “electronic” is just mantling the same process but with a digital tool in the process. So, in order to define digital we need first to understand the difference between using a laptop or an electronic device and having a digital experience.
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