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Legal Support on a Multi-Billion IT Outsourcing Project
Siw Hendriks, Retired In-House Counsel (former Head of Legal IT), Shell, Sweden
In the first quarter of 2008, Shell contracted to outsource the provision of its IT Infrastructure and Telecommunication services in 3 service bundles: Network and Telecommunications, End User Computing Services including desktop, back-up and disaster recovery, and Hosting and Storage. The outsourcing also meant that the suppliers not only took responsibility for provision of services but also for people, IT assets and projects. The legal work needed was immense and in this article I will describe a few steps that helped us in building the legal framework and contracts needed for this multi-billion outsourcing project.
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Siw Hendriks completed her law degree in 1985 at Uppsala University in Sweden. She began her professional career working within the IT procurement department of Shell in The Netherlands and she joined Shell’s legal department in 1998 working as an IT/Telecom lawyer. Since 2006 she has worked as Head of Legal IT and as such was globally responsible for legal support on IT/Telecom matters. She has now resigned from Shell and is looking for new challenges on a professional level.
Shell is a global group of energy and petrochemicals companies, with around 101,000 employees in more than 90 countries and territories.
Area of Law
Vol. 3, No. 12, Summer 2010
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