The Use of Technology in Dispute Resolution

Charlotte Pache, Managing Director, Asia, Merrill Legal Solutions, Hong Kong

This article provides an overview of the different types of technology which are available to support in-house counsel and law firms engaging in dispute resolution. As a practical guide, it first looks at the growing area of online dispute resolution and then the discovery process, including the capture of documents in both hard copy and electronic format; the management of documents once they have been captured by use of specialist document management software or in ëe-bundlesí; the use of digital audio recording technology; video-conferencing; realtime transcription; evidence presentation; and finally assesses the development of the necessary infrastructure to support the use of technology during court or arbitration hearings.