Shift your Culture from 'That’s the way we’ve always done it' to 'This is how we can do it!'

Carla Goldstein, Associate General Counsel and Director of Strategic Initiatives, Bank of Montreal

Legal departments in every industry and of every size are increasingly focused on how they can drive innovation and creativity amongst their teams to achieve better outcomes. BMO Financial Group (BMO), celebrating its bicentennial in 2017, is a global financial institution headquartered in Canada with operations in the United States, Europe and Asia. Set out below are two initiatives we created and implemented to create a culture open to innovation and cooperative collaboration to drive better outcomes for our customers, employees and shareholders.

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Management Banking & Finance December 2016 Vol.10, No. 37, Autumn 2016

Carla Goldstein


Carla Goldstein is Associate General Counsel and Director of Strategic Initiatives for BMO Financial Group. Carla oversees the strategy and implementation of BMO’s Legal Excellence Program, which includes its outside counsel program. Based in Chicago, Carla works with the bank’s attorneys and outside counsel to drive innovative delivery models for legal services, including the use of technology, and pricing models not based on the billable hour. Carla brings a unique combination of experience as a corporate lawyer, a qualified project manager, a Lean Six Sigma Green Belt and a founder of Seyfarth Shaw’s SeyfarthLean Program team. Prior to joining BMO in 2013, Carla was Chief Strategic Innovations Officer of SeyfarthLean Consulting and its parent Seyfarth Shaw. She holds an MBA in Business from the Kellogg School of Management and obtained her law degree from Northwestern University. Carla is frequently invited to speak at business and educational events on innovation. Her work in this area has garnered awards for the bank, including the 2016 Canadian Corporate Counsel Association Innovation Award and the 2015 Association of Corporate Counsel Value Champion Award.

Management Banking & Finance December 2016 Vol.10, No. 37, Autumn 2016