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The Use of Technology in Dispute Resolution

Abstract

This article provides an overview of the different types of technology which are available to support in-house counsel and law firms engaging in dispute resolution. As a practical guide, it first looks at the growing area of online dispute resolution and then the discovery process, including the capture of documents in both hard copy and electronic format; the management of documents once they have been captured by use of specialist document management software or in ëe-bundlesí; the use of digital audio recording technology; video-conferencing; realtime transcription; evidence presentation; and finally assesses the development of the necessary infrastructure to support the use of technology during court or arbitration hearings.

Author

Charlotte Pache
Managing Director, Australia, Merrill Corporation, Australia

Charlotte has over 20 years of experience as a manager in the legal services industry, and has been with Merrill for 14 years, firstly in the London office and subsequently as Managing Director (Asia) for eight years, where she managed major transcription contracts with the Hong Kong Judiciary and Singapore Supreme Court before moving to Australia to take over her current role in 2011. She has an LLB (Hons) and Diploma in Legal Practice from Glasgow University and worked for Thomson Corporation’s legal publishing division before joining Merrill in 2000. Charlotte regularly gives talks to law firms and barristers’ chambers, and has published articles in the international legal press on the use of technology in dispute resolution.

Company

Merrill Corporation logo

Merrill Corporation

Merrill Corporation is a global information service business which specialises in helping clients create and manage complex, confidential and regulated material. Our key clients are government and public sector organisations, law firms and corporate and we have offices in key locations in Asia-Pacific, Europe and North America, employing over 5000 full-time staff including reporters, transcribers and captioners.

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