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© 2026 International In-house Counsel Journal Ltd. | ISSN 1754-0607 | Picture Credits: Freepix, Unsplash and by permission of the authors
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The View From an International Arbitration Customer: In Dire Need of Early Resolution

October 2009ArbitrationEnergy

Abstract

In-house lawyers live in a world where every day the practice of law directly interfaces with the operation of a business. Within this world, the focus is not just on winning but on advancing the overall commercial needs and objectives. If the company prevails in a dispute but the commercial goals are not advanced - and advanced in a timely fashion - then we have still fallen short in the eyes of the business. The same lesson applies to our outside counsel and to the institutions who oversee the arbitration process. As a consequence, we believe that international arbitration institutions and professionals should be more mindful of the goals and objectives of businesses that are the customers of dispute resolution services.

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Authors

Michael Mcilwrath

ICC Dispute Resolution Services, CEO, MDisputes, Italy

Roland Schroeder

In-house Counsel, General Electric Company, USA

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