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Contract Negotiation and Review Chaos: The Hidden Productivity Crisis

September 2025
ContractIT

Abstract

Contract negotiation remains surprisingly chaotic despite decades of legal technology advancement. Lawyers employ wildly inconsistent review methods – some run redlines and work off of the redlines. Others directly edit the document that was provided, trusting that Track Changes was left on. Some lawyers do not make edits at all, but instead leave cryptic comments (sometimes embedded in the text of the document, other times using the “comment” feature) for assistants or opposing counsel to decipher. And periodically, lawyers also reserve certain previous edits as “still under review”, making it impossible to simply work off of a redline (as running a redline would accept those changes). Meanwhile, document comparison tools frequently flag “non-changes” as changes when converting between different document formats, such as Word and PDF, picking up links in documents, etc., creating unnecessary confusion.

Author

Portrait image of Jeff Dritz
Jeff Dritz
Associate General Counsel, iManage, USA

As Associate General Counsel, Jeff Dritz focuses on drafting and negotiating complex commercial agreements with customers, vendors, and partners, with a specialization in cloud SaaS contracts.

Company

iManage logo

iManage

Dedicated to Making Knowledge Work™, iManage cloud-native platform is at the center of the knowledge economy, enabling organizations to work more productively, collaboratively, and securely. Built on more than 20 years of experience, iManage helps leading organizations manage documents and emails more efficiently, protect vital information assets, and leverage knowledge to drive better business outcomes. The company employs award-winning AI-enabled technology, an extensive partner ecosystem, and a customer-centric approach to provide support and guidance organizations can trust. iManage is relied on by more than one million professionals at 4,000 organizations around the world. Visit www.imanage.com/ to learn more.

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