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International In-house Counsel Journal logoInternational In-house Counsel Journal logo

The Rights of Non-citizens

February 2020
EmploymentIT

Abstract

All people should, by virtue of their essential humanity, enjoy all human rights. Exceptional distinctions, for example between citizens and non-citizens, can be made only if they serve a legitimate State objective and are proportional to the achievement of that objective. Citizens are persons who have been recognized by a State as having an effective link with it. International law generally leaves to each State the authority to determine who qualifies as a citizen. Citizenship can ordinarily be acquired by being born in the country (known as jus soli or the law of the place), being born to a parent who is a citizen of the country (known as jus sanguinis or the law of blood), naturalization or a combination of these approaches. A non-citizen is a person who has not been recognized as having these effective links to the country where he or she is located. There are different groups of non-citizens, including permanent residents, migrants, refugees, asylum-seekers, victims of trafficking, foreign students, temporary visitors, other kinds of nonimmigrants and stateless people. While each of these groups may have rights based on separate legal regimes, the problems faced by most, if not all, noncitizens are very similar. These common concerns affect approximately 175 million individuals worldwide—or 3% of the world’s population.

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Author

Portrait image of Laura Rudnyanszky
Laura Rudnyanszky
CLO, Teleperformance Romania, Romania

I hold academic titles such as: LL. B in Law, LL. B in Management, LL.M Private International Law, Certification of contract law from Harvard Law School. I managed to combine perfectly the two areas of law and management in the over 10 years of activity that make up my legal career, both in the fields of private practice and internal legal advice, thus accumulating experience in managing legal issues in the Telecommunications sector, advertising, advertising, production, technology, etc. I am an accredited mediator from 2013 and DPO from 2018. The first years you have during my career I served as a Sub-Officer in STS, years marking my professional ascension, thus new interest in protection and privacy in telecommunications (privacy law). Starting with April 2018 I changed the fields and accepted the position of Chief Legal Officer and 2 months later the position of Country Privacy Lead of the local branch of the largest outsourcing company in the world, “Teleperformance Group” which is composed in this moment of 3 local companies. I coordinate the legal activity of the 3 companies in Romania. I am motivated by the internal project to consolidate the teams and the resources from subsidiaries into a strong legal pole at group level. All companies are in the process of expanding with increasingly complex projects, so the future is very dynamic. Even though it took me out of the comfort zone, I appreciate the dynamics and creativity specific to this industry. My belief is "if I can't do great things, I can do small things in a wonderful way - Dr. Martin Luther King Jr."

Company

Teleperformance Romania logo

Teleperformance Romania

Teleperformance Romania is the subsidiary of Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, a group present in 80 countries. Teleperformance operates globally more than 170,000 computerized workstations, with 300K+ employees across more than 340 contact centres and serving more than 170 markets. It manages programs in 265 different languages and dialects on behalf of major international companies operating in a wide variety of industries. In 2018, Teleperformance Group reported a consolidated revenue of € 4.44 bn. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. In Romania, Teleperformance established its operations in 2004 and has grown into the leader of the local market. Teleperformance Romania currently operates 900+ workstations with 1400+ employees, providing its services to major international players, including banks, insurance companies, travel and gaming and telecommunication companies, as well to some of the main players of the Romanian market. Teleperformance Romania's success is based on the company values, marketing know-how, quality of services, technology investment and HR systems. Specialized services include Omnichannel, Rightshore, Contact Center on Demand, Analytics Solutions, HomeBase, VIP Solutions, Sales, Digital Solutions, Face-to-Face, Internet Interactions, Technical Support, BPO, Credit and Collection, Social Media, B2B, and Customer Experience. Teleperformance Romania Awards & Recognition: Best Large Call Center of the Year in 2011, 2012, 2013, 2014, 2015 and 2016 Best Large Call Center Manager in 2012, 2013, 2014, 2015 and 2016 Best Contact Center Team Manager in 2017 Best Contact Center Agent in 2017.

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