This website uses cookies

This website uses cookies to ensure you get the best experience. By using our website, you agree to our Privacy Policy

International In-house Counsel Journal logoInternational In-house Counsel Journal logo
Back to library search

Legal Support on a Multi-Billion IT Outsourcing Project

September 2010
OutsourcingEnergy

Abstract

In the first quarter of 2008, Shell contracted to outsource the provision of its IT Infrastructure and Telecommunication services in 3 service bundles: Network and Telecommunications, End User Computing Services including desktop, back-up and disaster recovery, and Hosting and Storage. The outsourcing also meant that the suppliers not only took responsibility for provision of services but also for people, IT assets and projects. The legal work needed was immense and in this article I will describe a few steps that helped us in building the legal framework and contracts needed for this multi-billion outsourcing project.

PLS LogoCopyright & permissions

Author

Siw Hendriks
Retired In-House Counsel (former Head of Legal IT)), Shell, The Netherlands and Sweden, Shell, Sweden

Siw Hendriks completed her law degree in 1985 at Uppsala University in Sweden. She began her professional career working within the IT procurement department of Shell in The Netherlands and she joined Shell?s legal department in 1998 working as an IT/Telecom lawyer. Since 2006 she has worked as Head of Legal IT and as such was globally responsible for legal support on IT/Telecom matters. Siw is married with 2 children. She has now retired from Shell and has moved back to her native country Sweden.

Company

Shell

Shell is a global group of energy and petrochemicals companies, with around 101,000 employees in more than 90 countries and territories.

Related Papers

The Venezuelan Energy Pivot of 2026: Sovereignty Recalibrated, Sanctions Internalized, and the Emergence of Alignment Risk
The 2026 restructuring of Venezuela’s hydrocarbon sector represents an unprecedented convergence of domestic legislative reform and extraterritorial regulatory conditioning. Following the January 3, 2026 political transition in Caracas and the...Read more
Portrait image of Haitao Zhang
Haitao Zhang
General Counsel, Cnpc Latin America, Canada
Redefining Confidentiality Contracts as Risk Mitigants for AI-Driven Disclosure
This paper discusses the evolving landscape of confidentiality risks associated with the widespread adoption of artificial intelligence (AI) tools in corporate environments. As organisations increasingly leverage AI, traditional confidentiality mechanisms,...Read more
Portrait image of Omavuaye Akintola
Omavuaye Akintola
Associate General Counsel, Abu Dhabi National Oil Company (ADNOC) P.J.S.C., UAE
Energy Security and New Geopolitical Equilibria Legal Implications for Businesses The Role of the General Counsel Between Law, Corporate Diplomacy, and Geopolitical Risk Management
In recent years, energy security has emerged as one of the central issues on the global geopolitical agenda. The war in Ukraine, tensions in the Middle East, the Red Sea...Read more
Portrait image of Alfonso Levote
Alfonso Levote
General Counsel & Investor Relations, Rosetti Marino S.p.A., Italy
The In-House Counsel's Identity Crisis: How Inhouse Counsel Can Improve Their Value
“When are you coming back to legal practice?” This question, from a young associate surprised me. I was called to the bar twenty years ago (when he was seven years old)....Read more
Portrait image of Allan Rwakakooko
Allan Rwakakooko
Lawyer, Umeme, Uganda