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In what may be the most significant case for brands and trade marks in the last five years, the Court of Justice of the European Communities (ECJ) issued a decision...Read more

The article examines business complaints and how they escalate through bad management and failure to address customer fears. It covers the practical complaints handling techniques employed by our business and...Read more

As the global economic crisis makes its mark, regulators and courts are sounding off with one message coming through loud and clear, ‘flout the rules, pay the penalties’. In-house counsel,...Read more

Two years! That is how long, until very recently, the Competition Commission (“CC”) would normally take to deliver one of its market investigation reports. The CC remedies that result would...Read more

Each year, IACCM conducts a study of the most frequently negotiated terms and conditions. And each year, the top places are dominated by the terms that allocate risk or imply...Read more

The vulnerability of an international organization to the charge of discrimination in the workplace is more problematic than a similar charge levied against a domestic organization. This is true for...Read more

Alternative Dispute Resolution in its various forms is the preferred option for resolving disputes in the UK Construction Industry and Adjudication in particular brings a swift outcome to the parties....Read more

There is a wealth of books on management techniques in every bookshop as well as a plethora of academic research into this area. Even if one had the time to...Read more

Here is the good news. In a recent survey (Opinion Research Corporation Dec 2008), only 3% of respondents blamed lawyers for the current financial/economic crisis. On the other hand, that...Read more

I recently attended a seminar organised by the Commerce & Industry London Group called Enhance your Influence. I truly enjoyed it and thoroughly recommend it to any in-house counsel as...Read more